With every purchase of coffee from our website, it is our aim to delight you with a great tasting coffee. If, however, you think we fell short, please do not hesitate to get in touch with us, so that we can discuss how best to rectify the issue. 

Coffee is a perishable item, and as such we cannot offer a returns procedure. However, if your order arrives damaged then please contact us at as soon as possible (and within 3 business days of delivery) and we will discuss options for a refund, or exchange where possible. An exchange may not always be possible, if for example the order has been part of a limited-edition roast, and this has now finished. You will be required to provide photographs of the damaged item or return the product, but we will discuss this with you first.